Free shipping on all orders.
Please see below for our handling and transit times:
5:00pm pacific time (GMT -08:00)
Order handling time 1 – 2 days Monday through Friday
Transit time 1 – 2 days Monday through Friday
We are able to update your shipping address as long as the order has not shipped yet. If you would like to update your shipping address and your order has not shipped yet, please email us as soon as possible to firstname.lastname@example.org
ADDRESS CHANGE REQUEST FORM
Once an order has been shipped, we are unable to modify the shipping address in any way. If your order is in transit to an incorrect address, please check out this FAQ article for more information on the best next steps.
We are not responsible for any order that is returned due to an invalid or incorrect address entered at checkout. If your order is lost due to an invalid address inputted upon checkout, a refund will not be issued. We reserve the right to make any necessary changes to your address when there are minor errors preventing your order from shipping.
If your shipping address is flagged as invalid, we may reach out via email to confirm the shipping address details. If we do not hear back and the address is shippable, we will ship the order as is. If the shipping address is missing essential details and we do not hear back, we will cancel and refund your order in full. Please keep an eye on your email inbox as well as your spam folder in case we need to contact you regarding your shipping address.
If your tracking link has not been updated recently, we kindly ask that you email us at email@example.com to investigate.
RETURN TO SENDER
If a domestic order is returned to us, we will work with you to reship your order, or you can choose to refund the cost of items instead. Once the item is returned and processed at our facility, we will reach out via email to confirm how you would like to proceed, and if we are reshipping, we would need to confirm the correct address to reship to, and also to invoice for the reshipment costs. Once the invoice is paid, the package will be reshipped.
If you have an order that is being sent back to us, please keep an eye out in your inbox and spam folder for a message from us, as we do require a response and the reshipment fee before reshipping. If we do not hear back via email, we will refund the original item cost. Please note we are unable to refund original shipping charges, and we are unable to restore your order once a refund is processed.
We appreciate your patience, as this may take a few weeks to process.